FAQ

All orders will be shipped within 1 to 5 business days.

Pre-order & made-to-order products
You can find the expected delivery time of a pre-order or product that is made to order on the product page of the specific product.

We offer free shipping for all orders within the Benelux. You can find more information about shipping here.

We do everything we can to provide you with a perfect product and that you are satisfied with your purchase. If for any reason your purchase is not to your liking, you have the option to return the product within 14 working days if it meets our return conditions. You can either exchange te product or get a refund. To return your order, follow the instructions stated in our refund policy.

After you receive your order, we offer a 3 month warranty on the quality of the product. If there is a problem with the product within this warranty period, please send an e-mail to info@orovintagejewellery.com. We will provide you with a suitable solution.

Please note that the warranty is void if the product shows a defect caused by improper use, if you or others have made or attempted to make changes to the product, or used it in a way for which the article is not intended.

There are multiple ways to measure your ring size. In this article we explain the different options. You can always contact us if you need help finding the perfect size.

Have you found the perfect ring, but it is not your size? No worries, almost all rings can be resized. Easily add our resizing service to your order. If you have a bracelet or necklace you would like to shorten, click here. Please note that our resizing service is only applicable to jewellery purchased at Oro Jewels.

We have a showroom in the center of Amsterdam that is open by appointment. You can easily schedule an appointment here. We are more than happy to give you personal styling advice.

Yes, you can pick-up your order in our showroom in Amsterdam. Let us know when you would like to pick up your order (Mo-Fri between 9-5). You will receive a confirmation once your order is ready for pick-up.

To keep the jewellery sparkling forever, it needs proper care. Always be careful with perfume, make-up, and other care products. Store your jewellery in a dark place, like a jewellery box, when not wearing it. You can find more information about taking care of and cleaning your jewels here.